TERMS & CONDITIONS


GENERAL

Adress for correspondance

Queridostraat 11
3532 EA Utrecht
The Netherlands

Fenny Faber registered with the Utrecht chamber of commerce with number 30236968 and vat number NL001951597B72.

These general agreements and conditions shall apply to all purchase and sales agreements done by Fenny Faber and its customers through

www.fennyfaber.com. No agreement can be created without your agreement of these terms and conditions.

By placing an order at www.fennyfaber.com the customer accepts the terms and conditions.

Fenny Faber can not warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Fenny Faber may at any time change the content of the site.

PRICES AND TAXES

Prices will be billed in euros (EUR), VAT included, for shipments within the EUROPEAN UNION the VAT is 21% and it will be applied to all products purchased by natural persons.

Shipments to United Kingdom, Switzerland and Norway will be billed in euros (EUR) and will include applicable duties and taxes.

Prices do not include shipping costs.


PAYMENT METHODS

The payment methods that we provide are user-friendly and secure. All purchases can be paid with Visa®, Mastercard® and American Express creditcards and Apple Pay.

After placing your order, you will receive an automatically generated confirmation by e-mail. Confirmation of your order implies full acceptance of the terms and conditions of sale through the online store.


DELIVERY

We currently ship to all European Union countries (except Canary Islands, Ceuta and Melilla), United Kingdom, Switzerland and Norway.

“Made on order” items will be shipped within 10 businessdays after receiving your payment.
Stock items will be shipped within 5 businessdays after receiving your payment.

We do not ship to post offices. Delivery times are approximate and do not have into account potential delays due to payment authorizations or stock availability.

International shipments might be held up by customs, please keep this in mind when ordering. We cannot be held responsible for this delay.


REFUND POLICY

Products offered on the online store can be returned within 14 working days of receipt of the products. Returns should be made in the same conditions of delivery: the product(s) should be in perfect condition, should not have been used and should be wrapped in its original package with its corresponding labels and accessories in order to process the refund.

Once the refund is accepted by email, the customer will then have 7 days to make the said return (a total of 21 days upon receipt of the order). If the return is to be made when the time limit is due, Fenny Faber reserves the right to accept it or not.

Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Shipping charges on returned items are at the customers expense.

Returns are at the customers own expense and risk. We recommend that you send the item using a carrier that insures you for the value of the goods and provides you with a track and trace number.

Fenny Faber is not responsible for any damage, theft or loss.

All exchanges are subject to availability.

We do our best to ensure your order reaches you in perfect condition. If this is not the case please contact us as soon as possible, but within 14 days after receiving the item(s). Always check your order upon arrival. Please contact us before sending anything back.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for returned or faulty items will be made within a 30-day period.

We cannot guarantee that the colours shown on the webshop are completely accurate; it will depend on the settings of each computer and screen

Customised orders or samples bought during stocksales are not returnable.

Please note that creditcard refunds may take up to 10 days until your bank processes them, subject to the closing times of the card issuer. Fenny Faber will not be responsible for this under any circumstances.


PRIVACY NOTICE

We are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. When you shop on www.fennyfaber.com we require information to process your order, ensure safe and secure delivery.

We do not, and will not sell or share any of your personal data to any third party. Data will however be shared with transaction and delivery services provided in the webshop.

We use cookies when you visit our site. A cookie is a small data file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. These are used for analytical purposes and to ensure that the website works properly.


ALL RIGHTS RESERVED

Any and all material to be found on the pages of www.fennyfaber.com is protected by copyright laws. It may not be used for any purpose whatsoever without obtaining our explicit written permission in advance.


INTELLECTUAL PROPERTY

This website and all its sub domains are intellectual property of Fenny Faber. Nothing may be copied or used without permission.